FAQ

Yes, you definitely can. We will happily accept all items purchased from www.collectionvoyagelabel.com in their original, clean and unworn condition with all tags attached for a refund. Items must be returned unworn, unwashed, undamaged, unused, and with all original tags / protection still attached. You have 14 days from the day you receive your item(s) to qualify for a refund. To start a return, you can contact us at contact@collectionvoyagelabel.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We care for our environment and want to minimize returns as much as possible. Please think twice before you order something and check the exact measurements of the pieces you want to buy to avoid preventable returns. If you need to return something you will be responsible for paying return shipping costs. We recommend reusing the packaging your order came in to lower your environmental impact. (The only instance in which we will cover postage costs will be in the event of a faulty or incorrectly posted item.)

As we work on Pre-order, it means we don't have a stock. So, if we have other returns and one with the size you wish of course. Please contact us at contact@collectionvoyage.com so we can check together.

Once we have received your items, please allow 5-7 business to process your return and 5-10 business days for your bank to post the refund to your account. We’ll send you an email when we have process your refund so you know it’s on the way.

Since you’re responsible for your returns, we always recommend choosing an insured shipping option, to make sure that if your package gets lost or damaged you will be compensated by the shipping company.

Yes, once your order is dispatched you’ll receive an email containing the tracking link.

For Pre-order, at the end of the pre-oder openning we will place the order with our manufacture. After that, count 8 weeks of production, then the time for us to send it to you. As soon as the productioin will be done, you will receive an e-mail. And another e-mail when we ship it to you. For all items in stock we normally dispatch between 1 - 3 days.

Once your order has been sent, it is in the hands of the courier. Shipping time estimates are given to us by the courier company, and may vary depending on locations. Any delays are outside of our control. Please also be aware of the fact that COVID-19 might also affect delivery times.

Not for European Countrys, and for now we only deliver in Europe. But if you are in UK or Norway, and all countrys that are not part of the EU, please check it, so you don't get a bad surprise. As stipulated in our Policy, we will not be held responsible for it.

No worries! If you entered the wrong address, please send us an e-mail to contact@collectionvoyagelabel.com to let us know ASAP. If your order hasn’t been shipped already we can change your address. If it has been shipped already you will have to contact our shipping company to change your address and redirect your order. Additional costs may apply!

If the parcel is returned to sender as a result of being refused by the recipient or not collected from the collection point, then the order may not be eligible for refund. If that’s not the case and your package has been returned without obvious reason, please contact us per e-mail at contact@collectionvoyagelabel.com and we will be able to take care of your case individually.

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Our Prices are in Danish Couronne ( kr ), but you can change it with the currency converter to EU.

We recommend measuring your bust, waist, and height and then compare your measurements with the ones we provide for each style. This way you make sure to find the perfect fit. Also, if you have any questions feel free to send us a dm on Instagram @collectionvoyage or shoot us an email to contact@collectionvoyagelabel.com. We’re always happy to help!

To be able to wear them for a long time please only" hand" wash our pieces in cold water with eco-friendly and gentle detergents and do not tumble dry them. Also make sure to not iron or wring Collection voyage clothes to prevent the fabric from being destroyed. Otherwise, we use high quality textile, so if you follow the instruction, they will last for a long time.

We do not use any plastic for our packaging. Our Collection Voyage bags are reusable and designed to be used as laundry bags, travel packing cubes, storage bags, bikini bags or else. They are made with Ego-tex cotton (organic), and produce in France. The shipping bags we use are made from tapioca and are compostable. In home or industrial composter !

Our swimwear are made with Econyl ®. You can also find more info, on the navigation menu about the fabrics we use.

All our pieces are being ethically produced by our production company in Bali. The company takes big care of providing their workers with fair wages and good working conditions. The Design are made by us in Danemark.

Yes. All of our products are 100% vegan. From fabric, to dye, to packaging.

We try our best to be a brand that not only designs cute clothes, but also cares about the people that produce our designs and the impact we have on our environment. We’re not perfect, but we try to take sustainable steps each day! We only work with companies that pay their workers fair wages and provide them with good working conditions. Our products are made from natural materials only and we try to choose fabric for our designs that is environmentally friendly oriented and releases only a reduced amount of emissions during the production process (like linen and bamboo). We don’t use any plastic wheather that’s for our products itself or the packaging we use. We try to limit the waste we produce as much as possible by using leftovers for pieces like scrunchies. We design only high quality pieces that are timeless and are meant to last for a very long time if cared for properly. We ship our pieces from the origin of production to avoid extra emissions for the transport to a foreign warehouse.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.collectionvoyagelabel.com (the “Site”). Personal information we collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. How do we use your personal information? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). Sharing you personal Information We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Do not track Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. Your rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Minors The Site is not intended for individuals under the age of 18. Contact us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contact@collectionvoyagelabel.com.